Welcome

 Your appointments are very important to us, and we reserve time exclusively for you. We understand that sometimes schedule adjustments are necessary however, please note our cancellation policy below:

• Cancellations made with less than 24hrs notice will result in a $50 late cancellation fee.
• Cancellations made within 1-2 hours of the appointment time, or no-shows, will be charged 100% of the scheduled service
• The credit card on file will only be charged if an applicable fee applies. 

We understand that unforeseen emergencies do come up, but we reserve the right to enforce this policy. 

Cancellations leave gaps in the schedule that cannot be filled without timely notice. This prevents us from being able to accommodate other guests, and also leave our practitioners without work. As a courtesy we send a confirmation text and email 48 hours prior to your scheduled appointment as a reminder. However, if we are unable to reach you, or you have opted out of this feature, please note that our policy still applies as it is your responsibility to remember your appointment date and time. 

To avoid a cancellation fee, please provide cancellation notice at least 24 hours prior to your appointment. Please cancel by calling our reception desk at 250-794-9450 during reception hours, or if it is after hours, please email natureswayfsj@gmail.com (subject line Cancellation). If we are able to fill your cancelled appointment time then we will waive the fee. Therefore the more notice we have the better. 

We sincerely appreciate your understanding and cooperation.